POS, perfect for running a wine bar

POS, perfect for running a wine bar

Point Of Sale combines a beautiful and easy to use design with useful features, including: custom loyalty card programs, drag & drop table/floor plan modeling, usability functions for both retail and restaurant businesses… The POS module has it all!

Julien Colson manages an upscale wine bar called “Chez Félix”. They’ve been using the POS Module for more than two years now, and in this interview he tells about his experience.

Tell us about your company

Chez Félix is a cozy wine bar in Brussels. The idea behind this bar sprouted from two Epicureans with a strong passion for wine. We worked hard on the idea for two years before finally opening in 2014. Chez Félix offers a carefully selected variety of European wines as well as other curated selections from around the world. We organize wine tastings, theme weeks, appearances from some of our winemakers, special catered events, and more.

What are some of the challenges your company faced before your implementation and how did it help you solve them?

Before working with this ERP system, it was very difficult for us to manage stock levels. We have over 70 different wine varieties, with a steady minimum stock of 6 to 24 bottles for each wine. It’s not always a simple task to keep track of these and know which wine you should reorder and when.

Another challenge was we didn’t have a clear vision of the sales numbers. At the end of the day, it was a real challenge to create an accurate report. And finally, the table service was a bit hectic. Since we had to write down which table ordered what, as well as the clients seated at the main bar, there were sometimes more than 15 open orders to manage at once.

What solution was delivered? 

We mainly use the POS module. We have 3 floor plans: one for the 22 inside tables, a second one for the main bar with its 6 seats, and the third one for the 13 tables on the terrace.

This solution helps us to create different reports, the graphs are very useful. They help us to see the sales per month or per product. We use the category reports a lot!
The POS also makes opening and closing the cash register at the beginning and the end of the day fast. This is very convenient in order to avoid calculation errors. We always know exactly what’s in the cash register (i.e. the number of 1€, 2€ coins, 5€ notes, …) at the beginning and end of each day.

We also use the Inventory module. We did a kind of work around by using the Bills of Materials (BoM). We configured the system like this: one bottle of wine is made up of 6 glasses (units). Therefore, when we sell a glass of wine, we know that there’s only 5/6 of a bottle left. Of course this is not always precise (depends on how generous of a glass is poured), but in the end this workaround helps us to have a better idea of our stock.

We also have the POS Box; this is very easy to use. We’ve connected the printer, the cash register, and the POS system together through this little black box, and everything works perfectly.

Lastly, we use the Website Builder for our website. And again, it’s very intuitive with the drag & drop feature. We’ve done everything ourselves.

How has this impacted your business?

We use the floor plan every single day and it contributes to real-time optimization of our customer service! It also helps to reduce errors when entering orders.

Also, we use the iPad to take orders directly from table to table. That saves us time, because we don’t need to write it down and then go back to the register to record the order. Now, the order goes directly from the table to the system – that’s a real benefit!

The sales functionalities, like the reports and graphs, help us to better understand the strong and weak points in our sales process. And obviously, it also helps to have a better forecast overview of future sales.

How would you describe what the company values most with this ERP solution?

The system is really easy to use, and on top of that, it’s intuitive. We can easily manage our sales and stock without writing anything down!

FYG Abandons SAP for Flexibility & Growth Opportunities

FYG Abandons SAP for Flexibility & Growth Opportunities

The three companies, Frew Process Group, Gasco and AB Young, are tightly coupled due to their previous existence as divisions within the same company. This expert team, the FGY Team, specializes in selling, delivering, installing, and maintaining components and systems, focused on industrial and commercial markets. The products they offer include meters and sensors, valves, controllers, industrial boiler equipment, and gas regulators.

The three distinct companies have similar operations and they use the same office space, and have chosen to use common back office resources for their accounting, technology, warehouse and facilities functions. This has proven to be an excellent platform for them to build their individual businesses.

SAP Proves too Rigid for FGY

The three distinct companies have similar operations, use the same office space and have chosen to use common back office resources for their accounting, technology, warehouse, and facilities functions, which provides an excellent platform for the individual businesses. This allows them to benefit from economies of scale from their investments in infrastructure, both in fixed assets and use of personnel. Frew Process Group acts as the Technology coordinator for the group.

The FGY Team wanted better approach to eCommerce, integrated operations management, inventory, CRM, sales, fulfillment, and other key functions. They had implemented SAP Business One, but soon found that the software struggled to support their business operations. FGY was frustrated both with its design and its rigidness. The group was looking for a solution that could be manipulated to promote their competitive advantage.

A Win-Win Relationship Leads to Success

After their experience with the SAP proprietary software, FGY was certain that a more flexible software with an open source approach would be more suitable for them. They conducted a thorough investigation and weighed all the options, before deciding that our ERP solution was the right choice for them.

FGY’s business process and requirements were analyzed during a week-long workshop. As FGY is three separate organizations, each one’s specific needs and requirements had to be taken into consideration, but together they identified their criteria for success and how best to optimize critical areas and their processes. FGY and Open Source Integrators worked closely together to create a plan that fit the scope and budget of the project.

After all the groundwork was completed, the team successfully migrated from SAP Business One to our ERP solution in a matter of months.The FGY team is using their new system for:

  1. Accounting
  2. Sales
  3. CRM
  4. Inventory Management
  5. Shipping
  6. Purchasing
  7. Geo-spatial Sales Analysis

A Smooth Migration from SAP

The transition from SAP Business One to our ERP solution was smooth and speedy, and they managed to the scope, schedule and budget carefully.

The FGY team is happy with their new system, and adding new functionalities in addition to closely mimicking the valuable areas that were set up in the proprietary software. They finally got to a position that allowed them to effectively grow their business, with a system that supports and amplifies their competitive advantage.

Specific improvements included:The FGY team is using their new system to manage their businesses, adding new functionalities in addition to closely mimicking the valuable areas that were set up in the proprietary software. They are now positioned to effectively grow their business with a system that supports and amplifies their competitive advantage.

Specific improvements include:

  1. Adding Geo-spatial analysis features
  2. Accurate Accounting
  3. Replication for separate companies, using common tools for 3 individual companies, each with different workflows, products, and services, but common customers, history and sales.
Toyota ERP Use After Just 6 Months of Integration

Toyota ERP Use After Just 6 Months of Integration

Toyota Material Handling France is a member of the Toyota Industries Corporation, which operates in 5 regions in the material handling industry. The company mainly focuses on manufacturing and selling forklifts throughout Europe, with their specialty being electric and IC-powered counterbalanced trucks under the Toyota brand.

In addition, they also provide technical solutions and support, with 735 Toyota certified technicians available at an average of 25 km from any location.
In addition to their own production, the company also does some importing and exporting within Europe of trucks bought from Japan, China and the US. Depending on the customer’s request, some of these are then modified in their factory in France.

A Quicker Return on Investment

A couple of years before implementing the ERP, Toyota Material Handling, underwent some big organizational changes in their group. The aim was to restructure their operations in order to properly manage their distribution network and supplier units in Europe: one in Sweden, one in Italy and one in France.

Before this ERP they had built in a custom-made solution for the configuration of their highly customizable trucks. These trucks are custom designed by their customers and represent nearly 40% of the business. The problem they were faced with was that behind the scenes, the factory in Italy was not equipped with an adequate solution to go through all the necessary steps:

  • to properly acknowledge and take care of the orders received

  • to organize the production or purchase of the right trucks from the right business unit abroad, and subsequently organize shipment and invoice the customers

As their previous solution was also used as the configurator, it meant that changing one part of the solution meant taking down the entire old system and replacing it with something else. Therefore, they did some research and found that they had two possibilities; to replace the old solution with a new custom-made solution or replace it with an out-of-the-box solution.

Toyota Material Handling didn’t have an ERP in place, so that was one possibility they explored, but as they are in an “aggressive” market they couldn’t afford to take risks with very big investments. They needed to a quick return on investment and a traditional ERP proved not to be the best solution for their requirements. That left them with a simple choice; to build their own system or to choose a cheaper solution – and the only solution that was able to pass the test was our ERP solution. For these any many more reasons, Toyota Material Handling decided to go with our ERP solution.

The Scope of the ERP Implementation

Even thought their initial focus was on Sales, the scope of solution that was implemented was much bigger than that;

  • First they needed the Sales Module in order to manage their orders. As soon as an order is placed by a customer, they need need to make sure that the corresponding products are available, and for that they need Inventory Module

  • Next was managing the procurement. They have two flows for that;

    • On one hand they have products that are manufactured in-house and for that they use Manufacturing Module.

    • Then they have also some products that are imported from their factories in Japan, US and China, and for that they use Purchase Module.

  • Accounting Module was added in order to be be able to invoice their customers directly from the ERP system

Benefits of a Fast, Reliable and Open Solution 

Our ERP solution was implemented very quickly, and after 6 months of integration Toyota was already using it. They were certain that they’d save a lot in maintenance costs of the new IT solutions, because so far they’d been maintaining an in-house solution and now they had an official solution. Furthermore, they knew they could count on valuable features being released with every new updated version of the ERP system, which could easily be integrated, creating additional value for their users. 

One of the most important factors to Toyota was timing. They were not sure they could have made the changes they wanted in time if it wasn’t for our ERP solution. We offered a solution that could be implemented fast and thereby pleasing management with a good and reliable solution that the company was able to count on in just a few months. The main benefit for Toyota was the short implementation time, even for a complex project, they were ready in within a few months.

At the time of implementation it was on the information system side that they perceived the biggest value of the ERP system, because for them it’s an extensible platform on which they will build their whole information system. The plan is to eventually replace everything with this ERP system, if possible, to run their operations solely within it. It was also important for Toyota to have a solution where they could leverage their best assets in IT, which is their people. They have people within the company who are good in software development and have technical skills. The company appreciates having a system that can deliver new added value due to the open nature of the software. With a little training Toyota’s people can also develop new features that benefit the company.